In this article, you'll find frequently asked questions about payment and billing.
- What features are included in each plan?
- What's the difference between a Meeteor user and a meeting guest?
- Where do I manage billing for my organization?
- How do I subscribe to Meeteor's paid plan after my free trial? How do I know which plan I'm on?
- We want to invite more people to collaborate in Meeteor. How will that be billed?
- What forms of payment are accepted?
- How do I add payment information?
- How do I change my credit card information?
- How do I remove my credit card information?
- Where can I find my billing history?
- My team wants to cancel its subscription. How can we do that?
- How do I change our subscription plan?
- My credit card expired or was canceled. What do I do?
- My team received a coupon. How do we redeem it?
All Meeteor plans include:
- Unlimited meetings
- Unlimited meeting guests
- Unlimited workspaces
- Unlimited tasks
- 10GB document storage
- Integrations (Outlook, Google calendar, Slack, Hipchat)
- Full site search
See additional details below for each plan.
All meeting participants, including guests, receive meeting information by email—full agenda, calendar invite and full meeting summary.
In addition, Meeteor users have full access to your organization’s account in Meeteor. They can log in to create meetings, view and contribute to meeting agendas and notes, manage tasks, create new and join existing workspaces, and more. See this table for a detailed comparison.
Click your user name at the top right corner and select "Organizations" in the menu. Click on the name of the organization you want to manage. Only Org Admins can manage billing. If you are not an Org Admin, please contact your Org Admin to request a change in your membership status. Click 'View Users' to see a list of your organization's Admin.
When you sign up for Meeteor, you are automatically on a 14-day free trial with unlimited user accounts.
When your free trial ends, you'll automatically be subscribed to the appropriate plan given the number of users on your account. You'll be prompted to enter your payment information and your team will be able to continue using Meeteor. To avoid interruption of access to your account on Meeteor, you can enter your credit card information at any time during the 14-day free trial.
You can see your current subscription status beside Subscription Plan on the organization settings page.
Your monthly payment is based on the number of users in your account. When you switch your payment plan (eg: from Mercury to Mars, or from Mars to Saturn) at anytime during the billing cycle, Meeteor will create a prorated charge (or credit), and you'll see it reflected in your next payment. This way, you only get charged once a month.
All payments are processed by Stripe, a well-established and secured credit card payment service. We do not support purchase orders or PayPal payments. We cannot send you an invoice that requests payment. We accept major credit and debit cards:
- American Express
- Diners Club
Scroll to the Payment Info section on your organization page. Click "Add payment information" to add your credit card number, cvc code, expiration date and billing address.
Scroll to the Payment Info section on your organization page. By selecting "change payment info", you can modify your previous payment information, including adding a new credit card that will replace the old record. Note that Stripe can only store one credit card per organization.
If you'd like to update your credit card info, please click on "Change Payment Info."
If you remove your credit card information after the free trial period has ended, it may cause an issue with completing a payment. In this case, your organization's account will be disabled after a short grace period until you enter an active form of payment. Without an active form of payment, your organization's data in Meeteor will not be accessible to any of your organization's users.
If you plan to cancel your organization's account, see Q11 below.
Only Org Admins have access to an account's billing history. If you are an Org Admin, click your user name at the top right corner and select "Organization" in the menu. Click on the name of the organization you want to manage and scroll down to the billing history section to view past invoices. Note that the amount of each charge may vary due to the number of users added/removed during that billing period.
You can cancel your subscription at anytime. Just contact us at email@example.com and we'll help you process it.
Whenever the number of users in your organization exceeds the user accounts in your current plan, you'll be automatically upgraded to the next level plan. For example, if you are currently on Mercury plan (up to 10 accounts), when you add the 11th person to your organization, you'll be automatically transferred to the Mars plan (up to 25 accounts).
If you reduce the number of users in your organization, for example from 26 to 25, your account will automatically switch to the lower plan. Please note that Organization Admin cannot be removed, so make sure you change the person's role to User before attempting to remove him or her.
By removing user accounts from your organization, these individuals will no longer have access to your organization and its content. All information created by or connected to these users will remain.
Scroll to Payment Info section on the Organization Page and click the "Change Payment Info" link to enter new credit card information. If your card has expired or is cancelled and you are on a paid plan, your organization's account will be disabled after a short grace period until you enter an active form of payment.
Scroll to the Coupon section on the Organization Page and input the coupon code you received. Click "Update Organization" and your coupon will be applied. The payment information will disappear from the Organization page after your coupon has been accepted.